Last updated: 30 September 2026.
This policy explains how Ponteland Decorators handles personal information when you use this website or contact us. We aim to keep it short and in plain English.
Who we are
The controller of your personal information is the business trading as Ponteland Decorators, a painting and decorating business serving Ponteland, Darras Hall and surrounding parts of Northumberland. You can contact us about privacy matters by phone on 07960 485 880 or by using the contact form on this website.
What information we collect
When you send an enquiry or request a quotation through the website form, we collect:
- your name;
- your telephone number and email address;
- your postcode;
- the type of project you are interested in; and
- the description of the work that you choose to write, including anything else you decide to tell us.
Please do not include sensitive information, such as health details or bank details, in the form. If you telephone us, we may note down the details you give so we can follow up.
How we use your information
We use these details to respond to your enquiry, discuss the work, arrange a visit if needed, and provide a quotation. We do not use them for unrelated marketing, and we do not sell your information.
Our legal basis
We rely on two bases under UK GDPR. First, taking steps at your request before entering into a contract, which covers answering your enquiry and preparing a quotation. Second, our legitimate interests in running a small business and responding to people who contact us, which we balance against your rights and expectations. If we ever need your consent for something else, we will ask you clearly.
Who we share it with
We do not sell or rent your personal information. Your enquiry is stored on the website and emailed to the business as a notification. To make this work, we use service providers such as the website hosting company and email services, who process information on our behalf and only for that purpose. We may also disclose information if the law requires it.
How long we keep it
We keep details from enquiries that do not lead to work for up to 12 months, after which they are deleted or anonymised. If we carry out work for you, we keep the records we need for the working relationship, for accounting and for any follow-up queries, for as long as is reasonably necessary.
Cookies
This site uses only strictly necessary cookies, for example to keep administrators logged in securely. See our cookie policy for details.
Keeping information secure
We take reasonable steps to protect your information, including using secure connections to the website and limiting access to those who need it. No system is completely secure, so please be careful about what you choose to send.
Your rights
Under UK GDPR you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate;
- ask us to delete your information in certain circumstances;
- ask us to restrict or object to our use of your information; and
- ask for your information in a portable format, where it applies.
To use any of these rights, call us on 07960 485 880 or write to us through the contact form. We will respond within the time allowed by law.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.